Refund and Returns Policy

Thank you for shopping with Everyday Chem Supply Shop. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below for information on how to return an item, request a refund, or resolve any issues with your order.

1. Returns Eligibility

• Timeframe for Returns: You have 30 days from the date of receiving your order to return most items for a refund or exchange.
• Condition of Return: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. Items must also be in their original packaging.
• Non-Returnable Items: Certain products, such as consumables, opened or used products, and perishable items, cannot be returned for hygiene or safety reasons. This includes, but is not limited to, CBD products, research chemicals, and any items that are unsealed or opened.
• Final Sale: Some items may be marked as “Final Sale” and are not eligible for a return or refund. These items will be clearly indicated on the product page.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@everydaychemsupplyshop.com or call 31 626932758 within 30 days of receiving your order. Include your order number and the reason for the return in your message.
2. Return Authorization: If your return is accepted, we will send you a Return Authorization (RA) number and return instructions. Returns without an RA number may not be processed.
3. Return Shipping: You will be responsible for covering the return shipping costs unless the product is damaged, defective, or incorrect. We recommend using a tracked shipping service for returns to ensure the item reaches us safely.
4. Packaging: Please securely package the item to prevent any damage during transit. Include all original packaging and any documentation included with your order.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

• Partial Refunds: If an item is returned in used or damaged condition, or if it is missing parts, we reserve the right to issue a partial refund.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately (within 48 hours) of receiving your order. We will either offer you a replacement, issue a full refund, or work with you to resolve the issue. Please provide clear photos of the damage or defect, along with your order details, to help us process the request quickly.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired product.

6. Late or Missing Refunds

If you have not received a refund after 7-10 business days, please follow these steps:

• Check your bank account: Refunds may take time to reflect in your account, depending on your payment provider.
• Contact your credit card company or bank: There may be processing delays before a refund is posted.
• Contact Us: If you have done all of the above and still have not received your refund, please contact us at info@everydaychemsupplyshop.com for further assistance.

7. International Returns

For international orders, you are responsible for any return shipping costs, customs duties, or import taxes that may apply. Please ensure that the returned product is marked as a “return” on the customs form to avoid any extra charges.

8. Customer Support

If you have any questions or concerns regarding your order or our Refund and Return Policy, our customer support team is happy to assist you. You can reach us via email at info@everydaychemsupplyshop.com or call 31 626932758.

Thank you for shopping with Everyday Chem Supply Shop! We are committed to providing you with the best shopping experience possible.

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By making a purchase on our website, you acknowledge and agree to the terms outlined in this Refund and Return Policy.